Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Booking Flow AI Limited website and services. By using our website or engaging our services, you agree to be bound by these Terms. If you don't agree, please don't use our website or services.

1. About Us

These Terms apply to services provided by Booking Flow AI Limited, a company registered in Ireland.

• Company number: 811012
• Registered address: 2 The Mall, Malahide, Co. Dublin, K36 Y466, Ireland
• Email: [email protected]

2. Definitions

• "We", "us", "our" means Booking Flow AI Limited.
• "You", "your", "Customer" means the individual or business using our services.
• "Services" means the digital products and support we provide, as outlined on our website and in your service agreement.
• "Subscription" means the recurring monthly payment for continued access to the Services.

3. Our Services

Booking Flow AI Limited provides digital services for trades and home services businesses, including (but not limited to):

• Website design and hosting
• Lead capture and automated communications
• Quoting, invoicing and payment systems
• Google review automation
• Onboarding, setup and ongoing support

We reserve the right to modify, improve, or discontinue features at any time. We'll give reasonable notice of any material changes that affect your service.

4. No Guarantees of Results

While we aim to help your business generate more leads, capture more enquiries, and grow online, we do not guarantee specific results — including but not limited to lead volume, conversion rates, revenue, search rankings, or review counts.

Results depend on factors outside our control, including your market, pricing, customer service, response times, and how actively you use the system. Anything we share about results is illustrative, not a promise.

5. Customer Responsibilities

By using our Services, you agree to:

• Provide accurate, complete and up-to-date information
• Respond in a reasonable timeframe when input is needed (onboarding, content, approvals)
• Use the Services lawfully and not for any prohibited purpose (spam, fraud, illegal content)
• Comply with applicable laws, including GDPR, ePrivacy regulations and consumer protection law when communicating with your customers
• Not attempt to disrupt, reverse-engineer, or misuse our systems
• Keep your account credentials secure

6. Pricing, Fees and Payment

Subscription fees and any one-off setup fees will be agreed before service delivery and confirmed in writing (email is sufficient).

• Subscriptions are billed monthly in advance.
• Setup fees are payable on commencement of services unless otherwise agreed.
• Late or failed payments: we may suspend services if payment fails and isn't resolved within 7 days. Repeated non-payment may result in termination.
• Price changes: we may change prices with at least 30 days' written notice. Continued use of the Services after a price change constitutes acceptance.

7. VAT

Prices on our website and in customer agreements are exclusive of VAT. Booking Flow AI Limited is not currently VAT-registered, so no VAT is charged on invoices at this time. If our VAT registration status changes, customers will be notified at least 30 days in advance and VAT will be added to subsequent invoices in line with Irish tax law.

8. Cancellation

You can cancel your subscription at any time before the next billing cycle by emailing [email protected]. There is no notice period.

Subscription fees are non-refundable once charged. Cancellation takes effect at the end of the current billing period, and you'll retain access until that date. You won't be charged again after cancellation.

9. What Happens After Cancellation

When you cancel or your subscription ends:

• Your account remains active until the end of the billing period
• For 60 days after the end date, we'll retain your customer data so you can export contacts, conversations, and any other relevant records
• After 60 days, your data is permanently deleted from our systems, except for accounting records (invoices, payments) which we retain for 7 years as required by Irish tax law
• We will assist with reasonable export requests during the 60-day window

10. Data Ownership

You retain full ownership of all data and content you provide to us, including your customer contacts, messages, and business information. We process this data on your behalf to deliver the Services, as set out in our Privacy Policy.

Where a website is built for you, the domain and content remain in your name. On termination, we will hand over your website files and data within the 60-day window.

11. Intellectual Property

All systems, processes, templates, methodologies, and materials developed by Booking Flow AI Limited remain our intellectual property unless otherwise agreed in writing. When you become a customer, you receive a limited, non-exclusive, non-transferable licence to use the Services for the duration of your subscription.

Customer content (your logo, photos, copy, customer data) remains yours.

12. Third-Party Services

Our Services integrate with third-party platforms — including HighLevel / LeadConnector, Stripe, PayPal, Google, Meta, and others. Use of these platforms is also subject to their own terms and privacy policies.

We are not responsible for the performance, availability, or actions of third-party services. If a third-party service experiences an outage or changes its terms in a way that affects our Services, we will work to minimise disruption but cannot guarantee uninterrupted access.

13. Limitation of Liability

To the fullest extent permitted by Irish law:

• We provide the Services "as is" and do not warrant uninterrupted, error-free operation.
• We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of business, revenue, profits, data, or goodwill.
• Our total aggregate liability under these Terms in any 12-month period shall not exceed the total fees paid by you to us during that period.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under Irish law.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to outages of third-party services, internet failures, acts of government, natural disasters, or industrial action.

15. Termination by Us

We may suspend or terminate your access to the Services if:

• You breach these Terms and do not remedy the breach within 14 days of being notified
• Payment is overdue by more than 14 days
• You use the Services for illegal, fraudulent, abusive, or harmful purposes
• We are required to do so by law

On termination by us, you may still request data export during the 60-day window described in section 9.

16. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page, with the "Effective Date" updated accordingly. Material changes will be notified to customers via email. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Ireland. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the Irish courts.

18. Contact

If you have any questions about these Terms, please contact:

• Booking Flow AI Limited
• 2 The Mall, Malahide, Co. Dublin, K36 Y466, Ireland
• Email: [email protected]
• Company number: 811012