Automated Communications | BookingFlow AI
Automated Communications

Every customer message, in one place.

WhatsApp, Facebook, Instagram, webchat and email — all in a single inbox, with instant auto-replies so no enquiry sits unanswered while you're on a job.

Built for plumbers, electricians, heating specialists and other home service businesses in Ireland.

The problem

Messages everywhere. Missed jobs too.

Customers reach out across five different channels. By the time you check them all, the lead has gone cold — or gone to a competitor.

📵

Missed calls go nowhere

You're on a job. The phone rings. Voicemail kills it — most callers won't leave one and won't ring back.

💬

Messages scattered everywhere

WhatsApp on your phone, Facebook on your laptop, Instagram DMs forgotten, webchats nobody sees.

Slow replies cost jobs

Customers ringing around get the job. If you take an hour to reply, they've already booked someone else.

What it does

One inbox. Every channel. Instant replies.

Stop juggling apps and missing messages. Everything routes to one place — and the system replies for you when you can't.

01

Every channel, one screen

Connect every way a customer reaches you and reply from a single inbox — on desktop or mobile.

  • WhatsApp Business
  • Facebook Messenger & Instagram DMs
  • Webchat from your site
  • Email
  • SMS replies via integration
02

Missed-call instant follow-up

If you can't pick up, the customer gets an instant WhatsApp message within seconds — keeping them engaged before they ring the next plumber.

  • Auto-message fires the second a call is missed
  • Friendly, on-brand reply you write once
  • Conversation continues on WhatsApp — no app needed for the customer
03

Smart auto-replies that qualify

New enquiries get an instant reply that gathers what you need — job type, location, urgency — so you know what's worth ringing back first.

  • Custom questions based on enquiry type
  • Replies arrive pre-qualified on your phone
  • Urgent jobs flagged automatically
04

Reply from anywhere

Mobile app for the van, desktop for the office. Whoever picks up first replies — and everyone sees what's been said.

  • iOS & Android app
  • Multiple team members, one shared inbox
  • Full conversation history per customer
How it works

Set up once. Runs forever.

We handle the setup. You start capturing more leads from week one.

1

We connect your channels

WhatsApp, Facebook, Instagram, webchat, email — we link it all to your inbox.

2

You approve the auto-replies

We write the templates. You tweak the wording so it sounds like you.

3

Messages start landing

Every enquiry hits one inbox. The system replies instantly. You follow up when you're free.

FAQ

Common questions.

Do I need to give up my existing phone number?
No. Your existing number stays. Calls are forwarded through the system so missed calls trigger an instant WhatsApp follow-up automatically, without changing anything for your customers.
Which channels does the inbox connect to?
WhatsApp, Facebook Messenger, Instagram DMs, webchat from your site, and email — all in one inbox. SMS replies can also be automated through a separate integration if you need them.
Will customers know they're talking to an automated system?
The auto-reply is short and human — it acknowledges their enquiry and gives them a way to book or share details. You take over from there. Most customers don't notice the difference.
Can my office or admin reply from the inbox too?
Yes. The inbox works on desktop and mobile. Anyone you give access to can reply from one place — no juggling apps.

Stop losing jobs to slow replies.

See the inbox in action — or get a free audit of where your business is leaking leads today.

Book a Demo →